Shipping policy

At Casano, we strive to provide you with fast, reliable shipping on all orders. Below are the details of our shipping policy:

Shipping Timeframe

  • Order Processing: All orders are processed within 1-2 working days (Monday to Friday). Please allow us time to carefully pack and prepare your order for shipment.
  • Delivery Time: Once your order has shipped, you can expect it to arrive within 6-9 working days, depending on your location.
  • Please note: Due to recent unstable trade conditions and logistical disruptions, some deliveries may experience slight delays beyond the estimated time frame.

Shipping to Certain Countries

  • We currently ship to select countries. Please note that delivery times may vary based on your location, and some countries may experience slightly longer shipping times due to customs processing or other factors.

Shipping Costs

  • We offer standard shipping on all orders worldwide.

Order Tracking

Once your order has been shipped, you will receive an email containing tracking information. You can use this tracking number to monitor the progress of your delivery.

Shipping Delays

While we aim to meet our estimated delivery times, please note that delays may occur due to factors such as customs processing, high demand, or unexpected circumstances. We appreciate your understanding and patience.

In the event of a lost parcel, we may offer a one-time replacement at our discretion. Please note that replacement shipments may take longer than the original delivery time due to reprocessing and reshipping. Refunds will not be issued for orders marked as delivered or still in transit unless officially deemed undeliverable by the courier.

Customs & Duties

For international shipments, customs fees, taxes, and duties may apply depending on the destination country. These charges are the responsibility of the customer and are not covered by Casano.

Contact Us

If you have any questions or concerns about your order, please don't hesitate to contact us at contact@casanolife.com. Our customer support team is here to assist you.